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CANADA’S NEWS SOURCE FOR FINANCIAL PROFESSIONALS
JUNE 2020
36 PAGES
Expect more client complaints BY JAMES LANGTON
after coping with unpre­
cedented market uncertainty since mid-March, one thing the financial services industry can count on in the months ahead is a surge in client complaints.
The last time financial mar- kets were upended so compre- hensively — the global financial crisis of 2008–09 — complaints to both self-regulatory organ- izations and the Ombudsman for Banking Services and
> TURN TO CYBERATTACKS / PAGE 4 INVESTING
Low rates and leverage
BY RUDY MEZZETTA
the combination of
rock-bottom interest rates — driven lower by central banks in response to the Covid-19 pan- demic — and the recent reduc- tion in prescribed rates has Canadians reconsidering their tax, investment and financial planning strategies.
Whether the strategy involves income splitting using pre-
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REGULATION
INSIDE
NEWS
ENCORE PRESENTATION If a second wave of the corona- virus pandemic occurs, a total shutdown may not be necessary to contain it. PG. 1
NEWSMAKER Morningstar CEO Kunal Kapoor is committed to making investment data understandable. PG. 7
BYB
CARRY ON The Covid-19 pandemic forced firms
to put their business continuity plans in motion. PG. 8
MAKE THE TRANSITION
Coaching business-owner clients through their exit plans opens up new opportunities. PG. 9
FOCUS ON PRODUCTS
PANDEMIC-PROOF? Some U.S. equity funds invested in companies that thrive in the stay-at-home economy. PG. 10
INSIGHT
EDITORIAL The most powerful weapon in the war against the pandemic is information. PG. 34
EDMONTON Oil prices have hit new lows, but Albertans are still betting on the oilpatch. PG. 34
ON A MISSION
LUCY HEWITT
Kunal Kapoor, CEO of Chicago-based Morningstar Inc., aims to make ESG data more accessible following his firm’s acquisition of ESG research provider Sustainalytics. (See story on page 7.)
2020
Dealers’ Report Card
See pages 27–33
If Covid-19 returns, less drastic measures may contain the virus
BY JAMES LANGTON
WWW.INVESTMENTEXECUTIVE.COM
the economic impact of
efforts to contain the spread of Covid-19 will prove immense. The latest data from Statistics Canada reveal “unprecedented declines” in the Canadian work- force, as employment dropped by three million people and hours
worked plunged by 30% between February and April.
Initial assessments of the impact on economic output con- tinue to be revised downward. New York-based Fitch Ratings
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COVID-19
Preparing for a second wave
SPECIAL PULLOUT SECTION
Insurance Guide
Pages 11–25
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